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Customer Success Consultant

Department: Customer Success
Designation: Customer Success Consultant
Job Description: We are looking for candidates with strong customer-oriented consultative skills. Your role as a software support consultant will be to work in partnership with Serosoft clients, advising them how to use our product in order to meet their business objectives or overcome problems.
Key Activities:
  • Recording and documenting activity through the ticketing system
  • Provide first line support to clients via telephone/email/tickets according SLA metrics decided by the company
  • Troubleshoot and resolve software related issues
  • Answering customer questions
  • Receive, Review and Manage client’s data in the software
  • Facilitate valuable and clear verbal and written communication with clients
  • Coordinate with internal teams to identify & resolve issues as well as opportunities for improvement of system and services
  • Travel on-site depending on project demand
  • Provide strategic guidance to client personnel on various modules of ERP
Key Skills:
  • Experience using business ERP applications (Preferably in Education Domain)
  • Strong logical and troubleshooting skills
  • Excellent communication skills
  • Outgoing and personable
  • Teamwork skills
  • A bachelor’s or equivalent degree in computer science
  • 3+ years of relevant experience
  • 3 to 5 Years of experience ( in case of Sr Consultant)
Why is this the coolest job for you:
  • 9th fastest growing Tech Company in India
  • Opportunity to travel nationally and internationally.
  • The transparent performance management system
  • People-centric work culture
  • Amazing rewards and recognition
  • Regular fun and learning events
Qualification: BE (CS or IT) / MCA / MSc
Experience: 2+ Years