| Department: |
Customer Success |
| Designation: |
Customer Success Consultant |
| Job Description: |
We are looking for candidates with strong customer-oriented consultative skills. Your role as a software support consultant will be to work in partnership with Serosoft clients, advising them how to use our product in order to meet their business objectives or overcome problems. |
| Key Activities: |
- Recording and documenting activity through the ticketing system
- Provide first line support to clients via telephone/email/tickets according SLA metrics decided by the company
- Troubleshoot and resolve software related issues
- Answering customer questions
- Receive, Review and Manage client’s data in the software
- Facilitate valuable and clear verbal and written communication with clients
- Coordinate with internal teams to identify & resolve issues as well as opportunities for improvement of system and services
- Travel on-site depending on project demand
- Provide strategic guidance to client personnel on various modules of ERP
|
| Key Skills: |
- Experience using business ERP applications (Preferably in Education Domain)
- Strong logical and troubleshooting skills
- Excellent communication skills
- Outgoing and personable
- Teamwork skills
- A bachelor’s or equivalent degree in computer science
- 3+ years of relevant experience
- 3 to 5 Years of experience ( in case of Sr Consultant)
|
| Why is this the coolest job for you: |
- 9th fastest growing Tech Company in India
- Opportunity to travel nationally and internationally.
- The transparent performance management system
- People-centric work culture
- Amazing rewards and recognition
- Regular fun and learning events
|
| Qualification: |
BE (CS or IT) / MCA / MSc |
| Experience: |
3 to 5 Years |
