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Apply For Technical Analyst

  /  Apply For Technical Analyst

Technical Analyst

Looking for an experienced Technical expert who has good exposure to work in a dynamic, fast-paced environment and makes decisions quickly. Candidates must have good exposure of web applications builton Java technologies, knowledge of relational databases, UI technology, mobile apps. 

Roles and Responsibilities will include:

  • Uncover and understand customer needs and translate them into requirements
  • Access and address technical risk
  • Ability to work well with internal teams, including engineer architect, developer, QA and operations. Ensure requirements are fully understood and that implementation plans match expectations.
  • Answer incoming questions about the product and its capabilities (Fill RFPs)
  • Facilitates the creation and maintenance of proper product documentation
  • Investigate and assess customer technical issues related to the product and manage each case to a successful resolution, working in conjunction with internal and customer team where necessary
  • Create solution description and provide effort estimation for request/change request
  • Collaborate with solution architecture teams to ensure the operational aspects of a solution are aligned
  • Completely involved in performance and process optimization to ease the product usage.  
  • Provide expert support, analysis and research into complex problems and processes relating to the subject matter
  • Experience navigating customer service issues with empathy and well explain difficult technical problems in a manner in which the customer understands.
  • Analyse competitors’ products and explore new ways to improve company’s products
  • Excellent verbal and written communication skills with the ability to tailor communication style with different audiences.
  • Provide internal and customer training on how to use the product


Preferred candidate profile: Must have experience as Java Developer (up to 2 years)