Don’t miss anything. Follow Us.
Top

Consultant Customer Success

Job Category: Non-Technical
Department: Customer Success
Job Location: Indore
Experience: 2+ years

About the role:
India’s leading Educational ERP Software company, a Deloitte Fast 50 Company and ET Growth Champion Serosoft is looking for a Consultant Customer Success who will be responsible to work in partnership with Serosoft clients, advising them how to use our product in order to meet their business objectives or overcome problems.

Key Responsibilities:

  • Recording and documenting activity through the ticketing system.
  • Provide first-line support to clients via telephone/email/tickets according to SLA metrics decided by the company.
  • Troubleshoot and resolve software-related issues.
  • Answering customer questions.
  • Receive, Review, and Manage client’s data in the software.
  • Facilitate valuable and clear verbal and written communication with clients.
  • Coordinate with internal teams to identify & resolve issues as well as opportunities for improvement of system and services
  • Travel on-site depending on project demand.
  • Provide strategic guidance to client personnel on various modules of ERP.


Skills & Qualifications:

  • Experience using business ERP/Enterprise applications (Preferably in Education Domain).
  • Strong logical and troubleshooting skills.
  • Excellent communication skills.
  • Outgoing and personable.
  • Teamwork skills.
  • A bachelor’s or equivalent degree in computer science.

Apply for this position

Allowed Type(s): .pdf, .doc, .docx